Turner Phone App

Download the App:

Turner Phone App
Turner Phone App

Watch the Tutorial:

PASSWORD can be found on the inside lid of your watch box.
IMPORTANT - press and hold the crown for three seconds to activate your watch. Only ever do this once.


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follow and tag @nobodyknows


Don't have a watch?

TELEVISED PERFORMANCE RIGHTS WITHHELD, contact support to enquire.

© Nobody Knows, LLC. All rights reserved.
FAQ's | Support | Terms & Conditions | Privacy Policy.

Privacy Policy

Nobody Knows LLC built the NKTW app as a Free app provided to accompany The T-Watch by Nobody Knows LLC. This SERVICE is provided by Nobody Knows LLC at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at NKTW unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Log Data

We want to inform you that whenever you use our Service, in the case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:To facilitate our Service;To provide the Service on our behalf;To perform Service-related services; orTo assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact support.


© Nobody Knows, LLC. All rights reserved.
Support | Terms & Conditions | NKTW.

Terms & Conditions

By downloading or using the app, these terms will automatically apply to you. You should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights and other intellectual property rights related to it, still belong to Nobody Knows LLC.

Nobody Knows LLC is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The NKTW app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We, therefore, recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the NKTW app won’t work properly or at all.

You should be aware that there are certain things that Nobody Knows LLC will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Nobody Knows LLC cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Nobody Knows LLC cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Nobody Knows LLC cannot accept responsibility.

With respect to Nobody Knows LLC’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Nobody Knows LLC accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for both systems(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Nobody Knows LLC does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

TELEVISED PERFORMANCE RIGHTS
Televised performance rights to not come as standard with any of our items. You are not permitted to perform or display any of our products on television, in any territory and in any capacity.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact support.


© Nobody Knows, LLC. All rights reserved.
Support | Terms & Conditions | NKTW.

General Questions

My online tracking shows my item has not moved, what's up?
It usually takes 24 hours for domestic tracking to update online, and 48 hours for international orders to update online. If you received shipping notification from us - your item is with the courier. When tracking international orders shipped with USPS, you can track your item with the same number on your local courier site once the item reaches your country.

Where is my password for the tutorial video?
Your password is printed on the inside of your watch box lid. If you no longer have your watch box cannot remember your password, get in touch with your order number and order email.

Does my Watch come with a warranty?
Your Watch comes with a 1-year non-transferable manufacturers warranty starting the date of delivery that covers any and all manufacturing defects. All watches will be inspected, and hand tested for quality assurance before delivery. If there is a manufacturing fault that prevents you from performing, all you need to do is send it in, and we will repair or replace your watch for free. Cosmetic issues that could be caused by wear and tear must be reported within 48 hours of delivery to be covered under this warranty. Modifying or tampering with the watch in any way will void its warranty.

After purchasing my Watch, can I return it?
Unfortunately we do not accept any returns or refunds. This is standard with most magic products and was stated in the Terms and Conditions when you purchased the watch. However, your watch does come with a one year manufacturer's warranty, and if we can't solve any problems you are having we will repair or replace your watch. We are also continually improving the NKTW app to iron out small bugs, as well as to add in new features.

I can't find the answer to my question on this page, what next?
No worries! If you have any questions or suggestions do not hesitate to contact our support team by emailing support@nobodyknows.us.

If you're emailing about a package, please include your order number. Or, if you're emailing asking for technical support, please include your phone's model name and operating system version.

Watch Questions

How do I activate my watch?
When you first receive your watch, just press and hold the crown for three seconds. You'll notice the hands start spinning to tell you the watch is now active and a Bluetooth signal is transmitting. You will only ever need to do this once. If you have previously activated your watch and the hands are not moving, you are probably in force time mode. Just tap the crown once to return to normal time.

I need a new watch band, what can I do?
The official Turner bands are high quality and built to last. If you feel you need to replace yours or want a spare, you can purchase them on our website.

Why doesn't the crown work?
If we had designed the crown to work as it usually would on a normal watch, it would have meant that our secret electronic control would rely on that mechanism to set the time. We instead chose to use a different mechanism that allows the minute and hour hands to both move independently, letting the right time be set near-instantly once the signal has been received.
We put a lot of work into making sure the crown does spin and push in though. If you hold the watch face down, you can ask someone to turn it, and it should feel to them like it is genuinely turning.

What are the specs of the watch?
The main body of the Classic Edition Turner Watch consists of a high-quality domed glass crystal and a stainless steel case. The diameter of the glass is 34.03mm and the diameter of the case is 39mm. The Turner Watch band is a genuine leather 20mm watch band, and is available in brown or black. If you are vegan and would prefer your watch to ship without a strap, use code VEGAN at checkout.

I can't find the answer to my question on this page, what next?
No worries! If you have any questions or suggestions do not hesitate to contact our support team by emailing support@nobodyknows.us.

If you're emailing about a package, please include your order number. Or, if you're emailing asking for technical support, please include your phone's model name and operating system version.

App Questions

I'm having trouble connecting.
The very first time that the watch pairs to the app, it can take a few tries to get it to connect, as there are lots of processes running in the background. Make sure you are holding the watch close to the phone, and you don't have any other Bluetooth devices turned on and nearby that could be causing interference.
If you still have connection difficulties and are using an Android device, try deleting any cache and data the app has before launching it and trying to connect. You can do this from Settings -> Application -> Storage.

I can't type in certain digits, why is this?
Be sure to input all times as four-digit numbers. E.g., include the zero in 04:32. We're working on a way to allow three digit inputs in the future, but for now, it is far more secure to input all times using four digits.

I can't press the set time button in Accomplice: Video or Accomplice: Basic modes.
Our app has a bug on some iPhone models when display sizing is set to more than 100% . For now, make sure your display and font sizes aren't set to higher than 100%.

I can't set the time on the watch using the app.
Make sure your phone's time settings are set to be in 24 hour mode instead of 12 hour mode.

How do I set the watch to the real world time?
From the homepage, just hit Reset.

I'm finding it hard to switch from one mobile device to another?
The watch is designed to ghost its Bluetooth signal once its connected. This is so that spectators can't discover that the watch uses Bluetooth. To change the device you connect to, ensure that you have unpaired the watch from inside the app, and also go into your device settings and "Forget this Device."
If you still cannot connect with the new mobile device, you need to restart your watch by pressing and holding the crown for ten seconds. Be sure to calibrate your watch.

The screen is entirely black — what do I do?
You must be in Solo: Swipes mode. There's a very low opacity "X" in the top right corner of the screen. If you tap that you will go back to the home screen.

How do I exit Solo: Swipes mode?
There is a very low opacity "X" in the top right corner of the screen - tap that, and you will go back to the home screen.

How do I exit Accomplice: Video mode?
Five seconds after you hit record, all the secret buttons will appear on the screen including the "X" to exit this mode. If you wish to exit this mode without hitting record - simply double tap anywhere on the screen and all the secret buttons will appear.

How do I change my profile name and photo?
It's simple — just click the little "write" icon under your display name.

I'm having trouble learning to perform Solo: Swipes. Any tips?
Yes. When you are starting, try getting your spectator to hold the watch with the face pointing towards you. You'll be able to watch the hands as you perform, boosting your confidence.

I didn't give the app permission to use my camera and microphone, what do I do?
You need to head to your phone's settings, find the NKTW app, and allow the use of the microphone and camera. These two permissions are necessary for the app to function properly. We do not store or collect any data on our users.

The written words don't appear every time?
That's normal, we have only coded the written time to appear on every five minute interval.

I can't find the answer to my question on this page, what next?
No worries! If you have any questions or suggestions do not hesitate to contact our support team by emailing support@nobodyknows.us.

If you're emailing about a package, please include your order number. Or, if you're emailing asking for technical support, please include your phone's model name and operating system version.

© Nobody Knows, LLC. All rights reserved.
Privacy | Terms & Conditions | NKTW.

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© Nobody Knows, LLC. All rights reserved.